The Journey: From Family Business to Regional Leader
Read all about how a family-run business evolved into an award-winning company. The story becomes more compelling when we consider Marykate's leadership and the company's adaptability to modern solutions like Xero and BrightPay.
Innovation in Traditional Services
What makes this story particularly interesting is how DS Business Support has revolutionized traditional bookkeeping services. Their remote service delivery model, combined with their commitment to around-the-clock support, shows how they're breaking the mold of conventional bookkeeping services. The fact that they're a Xero Silver Partner demonstrates their embrace of modern technology while maintaining personal touch.
Award-Winning Excellence
The recognition as Bookkeeping Service of the Year 2022 and Business Support Services 2023 for the South West provides strong credibility to the narrative. I'm weaving these achievements into the story to demonstrate their expertise and commitment to excellence. Their team of 7 specialized members shows how they've maintained quality while growing.
Client-Centric Approach
What really stands out in the available context is their impressive client retention rate - clients typically only leave if their business closes. This speaks volumes about their service quality. Their flexibility in consultation and comprehensive service range from bookkeeping to VAT services shows their understanding of client needs.
Future Vision
The story gains additional depth when we look at their forward-thinking approach. Their plans for expansion, focus on building cash reserves, and commitment to staff development show a company that's not just successful today but is actively planning for tomorrow.
Conclusion
This feature story presents DS Business Support as a pioneer in modernizing bookkeeping services in the South West. By focusing on their journey from a family business to an award-winning company, while maintaining their personal touch and embracing technology, we create a narrative that resonates with both potential clients and industry peers. The story demonstrates how traditional bookkeeping services can be transformed through innovation, dedication, and client-focused approach.
Success Snapshots
1- From Chaos to Clarity
Before: 3 hours daily spent on manual bookkeeping
After: 95% time saved with Xero integration and expert support
2- Payroll Peace of Mind
Before: Missed deadlines and compliance worries
After: Automated systems and expert oversight with BrightPay
3- VAT Victory
Before: Stressed about VAT calculations and submissions
After: Confident compliance with professional support